IT Outsourcing (Re-post)
To start of, as an employee of an Outsourcing Company, I learn a lot and can relate a little about what the author was saying about outsourcing. In my projects handled here in my current company. I might say that some projects are a little bit disappointing because of some misconceptions to the Customer-Supplier constructs is concern. Some projects I’ve had had taking more time than expected because customers are requesting more features that are not in the contract. Like what the author said, some customers don’t really understand what is in the contract and sometimes assume that the Supplier has provide some features that actually were not discuss in the contract. Customers must state precisely what they want to avoid confusion later on the project. As what I have experience here in Davao, some companies really don’t know what they are doing. They just outsource their accounting maybe because it’s the trend now but not really understanding what is the impact in their production.
In doing outsourcing, Companies should have planned what they really what from the start and understanding what would be in implications. If not carefully planned, not only the money will be lost but also the time spent because of an IT Outsourcing would failed, it would fail really bad, meaning that all the resources spent on the Outsourcing will be if not totally lost. So, doing Outsourcing is not a child’s game to be played with. You must dig up on the company’s records to see if the company is ready or not for doing outsourcing.
But you cannot really blame other companies from failing in outsourcing. Investing in IT is really a like playing lotto. You have to gamble and take the risk of getting ahead of your competitors. One or more clients that I have handled, has phase 1 and phase 2 written in their contracts. Meaning, if they are satisfied with the phase 1 then thus the phase 2 shall be initialized. Doing outsourcing, really is a gamble but you have to rise the percentage of winning.
